Have you ever received such incredibly fast customer service that it left you stunned from greatness?
Peter Thomson, a UK entrepreneur and business mentor is my inspiration for this week’s BULLETPROOF Business Tip. Peter believes that in the eyes of a customer, speed stuns.
Whenever I have a conversation with Peter on the phone within minutes of hanging up the phone I will have an email in my inbox thanking me for the conversation.
If he tells me he is going to send me something in the mail, it arrives the next day via FedEx. I cannot recall a single event where Peter dropped the ball or delayed the game. His customer service is second to none.
So think about how you can speed up your customer service response time. Here are some ideas.
1. Follow Up Emails sent within 5 minutes of a phone call.
2. Overnight that package you need to send.
3. Tweet a thank you or announce to your followers that you just had an amazing conversation with your customer.
4. Post a quick thank you on their Facebook or social network page.
Until next time, take care, dare to dream, and make each day an epic adventure!
i have to be honest, i havent been keeping up. i have been preoccupied with hormone craziness, family stress, & financial worry. Today I received an email from you and here i am. Thank you for this. I am waking up and getting my game on. I have thought long and hard today because of your blog and tools available. I need a plan and you have sparked my need and desire for success. I never lost it, just get caught in the hormone FOG. UGH. My goal is to grow my business and create a new business. Here I go. This simple tip about appreciating immediately clients is awesome, amazing how I can forget the little things when im caught in my own stuff.